Terms and Conditions
We constantly strive to meet the needs of our clients and provide as much availability as we can. We understand that our clients lead busy lifestyles which can change, sometimes with little notice. So, in order to fulfil everyone’s needs, we have some reasonable terms which we require our clients to adhere to when booking with The Pamper Room
Cancellations / Appointment Changes
We ask for cancellations or changes to appointments to be made at least 48 hours in advance. Failure to adhere to this may result in future appointments requiring pre-payment. This is to be at the discretion of The Pamper Room
We will take into account exceptional circumstances – we just don’t want clients to miss out on an appointment.
No-Shows
A “no-show” is when a client does not turn up for a pre-booked appointment and does not contact the salon to cancel in advance. In the event of a no-show, clients with previous no-shows will usually be required to make full pre-payment for future appointments. This is to be at the discretion of The Pamper Room.
Failure to pay the costs of missed appointment(s) or regularly missed appointments may result in future bookings being declined/cancelled. This is to be at the discretion of The Pamper Room.
Deposits and Pre-Payments
Due to the long duration of some appointments, we may request a fixed deposit for the appointment to secure a booking. This will be requested on bookings of over an hour of time and/or bookings amounting to over £50. We offer the ability to pay via the online booking system or in the Salon. We do not keep any card/address details as these are input directly into our card terminal.
A deposit is refundable in the event a client cancels/changes their appointment giving at least 48 hours notice. We will accept pre-payments for some bookings if you wish. Pre-payments are also refundable in the event the booking is cancelled/changed with at least 48 hours notice.
Deposits or pre-payments for bookings which are either cancelled with less than 48 hours notice or where the client does not show up for their appointment are non-refundable in any circumstance.
Late Arrivals
We will always try to accommodate our clients as best we can and we understand that sometimes things can happen in the day that can make clients run late. However, due to our busy diary and to minimise the impact on other clients, we may not be able to fulfil an appointment if a client is 15 minutes or later. We ask that clients use reasonable endeavour to let us know as soon as possible if they are running late as we may be able to delay the appointment. This is subject to availability and cannot be guaranteed.
If a client arrives late to a multiple treatment booking or for a group booking, the treatment time may be cut down but full payment will still be required. This is due to the time that has been allocated for that appointment as another client could have been offered that availability. This will also affect any deposit that has been paid as these are non-refundable.
Skin/Patch Tests
Some of the treatments we offer require a skin/patch test a minimum of 24 hours in advance of an appointment. These are required on all treatments which involve tinting and lash extensions. All treatments which require a skin/patch test are advertised as such. Failure to attend a skin/patch test will require treatments to be either rescheduled or cancelled. This is for insurance purposes and client safety.
If a client has not had a treatment which requires a patch test for 6 months or more, we will require them to come for a new skin/patch test. Where a client fails to attend a patch test for an appointment where a deposit has been paid, the deposit will be non-refundable. A new deposit may be required to book another appointment.
Gift Vouchers
Gift vouchers are valid for 12 months from the date of purchase.
Gift vouchers are non-refundable, non-transferable and cannot be exchanged for cash.
Gift vouchers are not valid with any offer/discount at The Pamper Room.
Children
For Health, Safety & insurance reasons we do politely ask that you consider leaving Children at home if you can, however, you can bring children over the age of 8 to the salon if you wish.
The Pamper Room reserve the right to amend, change, revoke or refuse any of the above terms without any notice.
